Quality management ensures that an organization, product or service consistently functions well. It has four main components:
Quality management is focused not only on product and service quality, but also on the means to achieve it
Traditionally in the Service Industry, Operational Excellence (OpEx) focused on the Operations function: Back and Mid Offices fulfilling the client’s request. Main focus was on decreasing handling and throughput time, with techniques like Lean Thinking, Six Sigma and Scientific Management. The goal was mainly to let humans work more efficiently. However, in the last years,…
Joseph Paris invites Andrew Chrostowski, Chairman of the Board and Acting CEO of RealWear to “State of Readiness”. We start with discussing what RealWear is all about – and it is one of the coolest systems I have seen for employee-enablement. RealWear had designed and developed ruggedized head-mounted wearable Android-class tablet computer that frees a worker’s hands for dangerous jobs. Being…
In the late 1970s, “quality” began to evolve from its historically “Neanderthal” passive inspection approach to its current “Cro-Magnon,” more pro-active, project-based approach “bolted-on” to the current operational status quo. Joseph Juran was a pioneer in such efforts. Various subsequent adaptations such as Six Sigma and Lean evolved it further; but, over time, it has…
BySeyfarth
A growing number of law departments and law firms are exploring Lean Six Sigma and similar methodologies to continuously improve the way they deliver legal services. By tailoring these techniques to litigation processes, legal teams can reduce costs, increase efficiency and better align their workflows with client priorities This article provides a thorough investigation into…
There are tens of thousands of books regarding management, leadership, and culture. They all boil down to a list of base principles that are key to running a sound business. Simple to understand, very hard to execute. We should beware to confuse simple with easy. In fact, most of the behaviors that make us healthy…
Packaging is everywhere. Almost everything that we buy comes packaged in some form. New cars are packaged in protective films for transport. The jeans on the store shelf came in a corrugated paperboard box. Even the fresh fruit at the farmer’s market arrived in a box, and you took it home in a bag. The…
