A case study is an in-depth, detailed examination of a particular case (or cases) within a real-world context.
These approaches can also be applied to Continuous Improvement, Lean, or Six Sigma Programs. I started my first business, XONITEK, in August of 1985. I still own its latest incarnation located in Jackson Wyoming. Having owned my own businesses for the last 37 years makes me uniquely unemployable. Perhaps that could change given the right…
I write often about Operational Excellence. How we live in a world of Volatility, Uncertainty, Complexity and Ambiguity (VUCA). How time is the enemy of the 21st century company and that the organization that knows and trusts its capabilities (and also where they are lacking) is better prepared to synthesize decisions from imperfect data –…
BTOES Insights presents this case study on the Johnson Controls Manufacturing System – just one of the very best Award-Winning Examples of Successful Operational Excellence from the Business Transformation & Operational Excellence Awards, 2017. This well-rounded piece details the four foundations of the system – customer focus, stable production environment, zero tolerance for waste, and organize around pull –…
My name is Paul. I grew up in the northeast part of the United States, and have spent most of my life here. I went to college in New York and landed my first job right out of school as a process engineer in the Boston area. That was 17 years ago. Today I’m a…
In 50 Words or Less: A European investment bank wanted to improve its cash payment process to reduce errors and delays, and ultimately improve customer service. The bank used lean Six Sigma to uncover rework, as well as unnecessary and duplicative actions, to realign activities from its front offices to operations and back offices. BACKGROUND:…
ByHBR.org
Strategy is the single most important responsibility of senior executives. Unfortunately, many companies fail or struggle to develop effective models in an increasingly complex environment. As a result, contemporary strategic-planning processes don’t help enterprises cope with some of the biggest problems they face. These strategy issues are inherently, tough and persistent, in fact, they are…
