Quality management ensures that an organization, product or service consistently functions well. It has four main components:
Quality management is focused not only on product and service quality, but also on the means to achieve it
“Operational excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process.” People are at the core of operational excellence. They are also at the core of your business. Should you then not…
Many people confuse effectiveness with efficiency. Organizations strive to be more efficient and in doing so, forget about how effective their actions really are. It should not come as a surprise that often the price for greater efficiency is less effectiveness. One of the first steps to take is to understand what efficiency and effectiveness…
Is email out of control in your organization? Are you frustrated that your employees seem to be constantly ‘using email’ and not focusing on the important issues? At the same time, do you feel that the issue is not strategic enough to warrant your detailed attention – that it can’t be a top management concern? The…
An important aspect of total quality is the identification and control of all the sources of variation so that processes produce essentially the same result again and again. At a glance, a histogram is a tool that allows you to understand a variation that exists in a process. Although the histogram is essentially a bar…
