Quality management ensures that an organization, product or service consistently functions well. It has four main components:
Quality management is focused not only on product and service quality, but also on the means to achieve it
The usual quarrel in an improving organisation is that people must do two things at a time. Solve the daily problems and face the challenges that Lean evolution brings. (By Lean evolution, I mean all those changes that happen to a company, its people, their beliefs and behaviours, during the trip towards a Lean way…
Legends from medieval times often mentioned the evil dragon – a fearsome creature with destructive power and the tendency to do harm to people that it comes across; that guarded the entrance to a treasure laden palace, a symbol for the ultimate achievement in life. The hero of the legend had to battle his way…
Process improvement in large-scale service sector enterprises is considerably different from and more difficult than in manufacturing processes. Yet, the services sector represents a majority of the economic output of many developed economies including the US, so there are good economic to reasons improve service-based processes. In order to improve them, it is critical to…
Innovations are commonly thought of as new and game-changing. However, many innovations are improvements on something that already exists. For every invention like the iPod or the television, there is also a faster car or a stronger material that is being produced. All of these are innovations. What’s more important than the type of innovation…
We all look at the world from one perspective – our own. The perspectives we hold are born out of the circumstances of our upbringing and further developed by the experiences we gain during our lives. As such, one would expect that the perspective of some who have experienced much in their lives will be wider than…
Managers understand one important fact in today’s global economy: Businesses must perform at the highest standard and then continually improve just to be competitive. Great performance is becoming more and more valuable and hidden pockets of profit exist in every organization.
