Customer relations is the company-wide process of nurturing positive relationships with your customers — the sum of all customer interactions and experiences.
It seems that not a day goes by without our reading about someone getting caught in the processes of a system – aggreged not (necessarily) by nefarious intent, but by a process that didn’t take into consideration some set of circumstances. Sometimes, the angst endured is amplified by the subsequent processes initiated in a chain…
Welcome to Episode 16 of the Outliers Inn podcast: Agile development in the public service industry. Topic: Join Antlerboy and JP as they talk with Matt Barnaby where they discuss the application of agile development practices in the public service industry. Hosts: Joseph Paris & Benjamin Taylor Guests: Matt Barnaby Click here to listen now!
Welcome to Episode 9 of The Outliers Inn podcast: Customer Engagement. Topic: Join us as we have a spirited conversation on the subject of customer engagement with our guests Michele Battle-Fisher and Joe Dager. Hosts: Joseph Paris & Benjamin Taylor with guests Michele Battle-Fisher, Joe Dager Listen here
Not ready for the planned product launch Time-To-Market? Too many warranty recalls? Have you missed the most important detail for your customers? Are any of these your questions? Are these the reasons you are interested in Design for Six Sigma (DFSS)? If your answer is a definite YES! Then you’d better read further. However, be…
When people discuss Supply Chain Management, there doesn’t seem to be any common understanding of what it is all about. I get it! To some, it is software and technology. To others, it is just purchasing and logistics. And still others believe that it is ‘big data’ and analytics. No wonder that eyes glaze-over when the subject…
Small to Midsize companies must consider a process improvement initiative sooner rather than later to uncover hidden opportunities for improved productivity and customer satisfaction. Why You Need Process Improvement and Enhanced Customer Experience Time and again, I have seen many processes across a variety of industries with an error rate in the range of 20-30%….
