Customer relations is the company-wide process of nurturing positive relationships with your customers — the sum of all customer interactions and experiences.
For years, Jason has been an avid exerciser. Running and weight lifting frequent his routine. With such an active exercise regimen, energizing music is definitely required. A few years back, those clunky, skip-prone CD walkmans were the newest craze, but they just didn’t cut it for exercise!
Recession Plagued At a recent stockholder’s meeting, the Vice President of Sales for a global manufacturer reported, “The economy has been tough on our industry. Sales volumes significantly declined and have not nearly returned to pre-recession levels. The company has laid off employees, cut expenses and, unfortunately, has had to cut price to remain competitive. Competitors have cut price…
To remain competitive in the market requires management to take an active role in recognizing and acknowledging that the business environment is changing daily. As Sullivan and Harper (1996) explain, “Today, we face fundamental shifts in technology, markets, human resource development, global distribution, information management, government intervention, and other critical dimensions of the strategic environments in…
Human behavior is as funny as it is interesting. We take as a given that with which we grew-up as a child – our country, local community, heritage, religion, government – collectively our experience. We are conditioned to not question that which is “normal” – because that is the way it’s always been. And not given an alternative…
People are naturally seduced by a “deal”. We gravitate to signs in stores and on billboards that proclaim, 50% off” or “Buy-one Get-one”. We like to think that we are paying far less for something that we have a right to – that somehow we got the “better” of our opponent. We take a smug…
All sales professionals share common problems in their day-to day activities which lead to failure. Sales is a profession not unlike law, medicine, accounting or engineering; it requires continuous training and the refining of skills. The following is a report based on research and observations of high-tech selling teams and describes the Top-10 problems and their solutions….
