On building a plane while flying it

On building a plane while flying it

“Building a plane while flying it” or some variation has been used to describe situations in education (2011), education (2016). education (2017), health care, medicine, ride-hailing startups, business strategy, even fluffier business stories, and…this. And long before earning broad criticism for its use in tech, the phrase was vividly illustrated in an ad for Electronic Data Systems (EDS) that has since been appropriated for all…

Harvard Business Review

Good Leadership Is About Asking Good Questions

Leaders today need to revisit an overlooked skill: asking questions. In my 40 years as an executive and advisor in Silicon Valley, I’ve often seen leaders assume that people look to them for answers — bold assertions that build people’s confidence in their competence. But in reality, that kind of approach erodes trust, especially at…

Human Communication in the Digital Workspace

Human Communication in the Digital Workspace

The effects of the global pandemic have been transformative on a scale and in a way not seen in most people’s lifetimes.  Perhaps the most dramatic transformation is how quickly society, as a whole, has moved from engaging in close proximity to one another to being more distant; heavily relying on telephony and digitalization in…