Convenient Half-Truths with which Everyone Chooses to Live

Several years ago I had an awakening.  I came to the realization that technology, by and large, did not live-up to its promises and that this gap between promises and reality was ever widening.  This was (and is) especially true of business information systems – most usually referred to as Enterprise Resource Planning (ERP) systems.

Top 10 Reasons High-Tech Salespeople Fail & What to do about It

All sales professionals share common problems in their day-to day activities which lead to failure. Sales is a profession not unlike law, medicine, accounting or engineering; it requires continuous training and the refining of skills.  The following is a report based on research and observations of high-tech selling teams and describes the Top-10 problems and their solutions….

customer Bottom line

What’s the Bottom Line for Customer Experience? Can the Investment Pay Back?

More than a ‘Happy’ Meal! I recently ordered food via the drive thru at a local fast food restaurant.  Though I don’t go there often, it’s not the first time I’ve ordered at this restaurant’s drive thru – or at many others for that matter. But this time, it was different.  I thought to myself, “Is this just…

How Technology Can Encourage the Human Element

How Technology Can Encourage the Human Element

Much has been written on the mechanics of using social networking and collaborative community environments to develop a pipeline of contacts for business development activities. Rather than deliver more “best practices” on this topic, we decided it would be more useful to discuss a few personal experiences thus demonstrating the practical results of effectively applying technology….