Change management (sometimes abbreviated as CM) is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of resources, business process, budget allocations, or other modes of operation that significantly change a company or organization.
With global competition at such a dynamic level that any day lost without operations improvement imperils the company’s economic position; the status quo simply leads to failure. In order to out pace this competitive environment, companies are implementing strategies to establish competitive advantage as a low cost producer or as a stand out through product differentiation. The…
I grew-up in Binghamton, New York – actually a “suburb” of Binghamton, New Yorkcalled West Corners.West Corners was a nice little community and, as a child, seemed more akin to “Green Acres” and “The Waltons” than the nearby birthplace of such industrial stalwarts as Endicott-Johnson Shoes (remember “Father and Son Shoes”?), Link Simulation (the founding father of modern simulation) and that…
In the opening scene of the legendary film Casablanca, an employee walks intently through the casino with a piece of paper in hand. The employee arrives at a table and reaches across to hand the paper to an unseen recipient. All the viewer can see is the recipient writing his signature authorizing a payment of 1,000…
BACKGROUND After having worked with cultural change initiatives for nearly 40 years, there is one rule I can state with certainty. The level of cultural change attained will be directly proportional to the level of management commitment applied. With a serious commitment from the top management, success is possible; without this commitment, failure is guaranteed. The conversion…
How to move from simply measuring customer satisfaction to taking action that drives growth. Many companies measure and report the purported satisfaction or loyalty of their customers. However, the ‘metric’ is just the introduction to the many stories your customers have to tell. The real power is inside these stories and what you do with them…
More than a ‘Happy’ Meal! I recently ordered food via the drive thru at a local fast food restaurant. Though I don’t go there often, it’s not the first time I’ve ordered at this restaurant’s drive thru – or at many others for that matter. But this time, it was different. I thought to myself, “Is this just…
