quality

Improving Quality: I could tell you, but then I would have to kill you

Avatar photoByBob Koonce

Is your organization struggling with Quality problems? Do you have what you think is a good quality management system but no one seems to follow it? Here’s a little sea story that might help get your program back on track. As a young junior officer on board USS NARWHAL (SSN 671) in the mid-1990s, I…

periscope

Up Scope – The Look Around

Avatar photoByBob Koonce

Managing Risk is certainly something all leaders at all levels must learn how to master. You can create probability versus outcome matrices, Key Performance Indicators, stop light charts, risk registers, Monte Carlo probability analyses, etc. Risk Management can become very complex if you want. But, the most critical skill in risk management, especially for developing…