United Airlines: A Quest to be less awful
Sure, it’s true that every airline has its own horror stories, with air travel in itself being riddled with opportunities for customer dissatisfaction. But United Airlines has outdone itself over the past 4 years in proving to be the leader of airline bloopers. These bloopers encompass almost all performance metrics, including delays, cancellations and mishandled bags. This, reliably making them the worst or near worst among its competitors. Then, hundreds of millions of dollars’ worth of improvements at United’s Port Authority were spent in an attempt to reverse the situation. Bloomberg reports on the latest updates around these improvements.
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