Emotional intelligence (EI) is most often defined as the ability to perceive, use, understand, manage, and handle emotions. People with high emotional intelligence can recognize their own emotions and those of others, use emotional information to guide thinking and behavior, discern between different feelings and label them appropriately, and adjust emotions to adapt to environments
I was the Chairman at an Operational Excellence and Business Transformation conference in Amsterdam this past March (2023) which was produced by CParity. The lead-off workshop was on Design Thinking. I must admit; my first impression of the workshop was mixed. I thought the concepts of Design Thinking and its approaches were novel. But it…
Hello and welcome to another edition of State of Readiness. I am your host Joseph Paris. My guest today is Innocent Hadebe, Director of Business Excellence for Chick-fil-A Corporate. I met Innocent like a meet a great many people and that would be through LinkedIn. Of course my initial attraction to Innocent was that we…
It was the spring of 1995 and my firm (XONITEK) was one of the top implementers of Macola Software’s Enterprise Resource Planning (ERP) system. We were the very top when it came to implementing in a manufacturing environment. As such, I was invited to Macola’s summit to share my views on the future direction of…
Come give a listen and enjoy a hot toddy as you do… This episode of The Outliers Inn finds the hosts, JP and Mule, a bit dazed and confused from the very start; as in, who’s going to start?! JP starts by sharing that the year went by in a flash because of engagements and…
I was the Chairman at a three-day conference on Operational Excellence and Business Transformation recently and was really impressed by the number of people in attendance and the caliber of the speakers. Some of the speakers discussed technology, and their vision of the future. But most of the speakers focused on softer skills; leadership, innovation,…
Motivated reasoning can lead people to believe everything’s fine despite evidence to the contrary. Here’s how to counter emotions with facts. Despite their best intentions, executives fall prey to cognitive and organizational biases that get in the way of good decision making. In this series, we highlight some of them and offer a few effective ways…
