A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI), is an ongoing effort to improve products, services, or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once. Delivery (customer valued) processes are constantly evaluated and improved in the light of their efficiency, effectiveness and flexibility.
A few years ago, a good friend of mine loaned me a book entitled “The Elegant Universe,” by Brian Greene. He warned me that there were a lot of physics in it, and that it pertained to the essence of the universe, but that I might be interested in reading it. When I inquired as…
