A management system is a set of policies, processes and procedures used by an organization to ensure that it can fulfill the tasks required to achieve its objectives. These objectives cover many aspects of the organization’s operations (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance and worker management). For instance, an environmental management system enables organizations to improve their environmental performance, and an occupational safety and health management system enables an organization to control its occupational health and safety risks.
Business Excellence: why being good is no longer good enough. Managers who want to assert their company or their business unit with a quality-focused strategy in the ultra-competitive and complex markets of the 21st century’s digital age can no longer avoid Business Excellence. What does Business Excellence mean? Derived “excellence” for extraordinary, excellent quality of…
Alfred Sloan, the man who presided over the spectacular rise of General Motors to the top of Corporate America from 1920s to 1960s and indeed most credited for creating the modern form of business corporation as we know it, had a very complex love and hate relationship with the man who did the most to…
Operational Excellence (OpEx) is a term that embodies many things that CEOs seek to achieve, such as consistent strategy execution, profitable growth and sustainable cost reduction. While there are many definitions of the term, most would agree that it entails focusing on customers, cross functional execution and consistent delivery of outcomes that create value for…
