Trust me… 2020-November
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Can We Really Test People for Potential?
MIT Means that we need a more nuanced approach to predicting job performance. For all the promise new predictability techniques hold, it’s difficult to measure something as complex as a person for several reasons, we must concur. The best guess here regarding personality and potential tests is that results have been mixed (at best). On the one…
Customer Focused Continuous Improvement – Beyond Words; Part 2 – Customer Need
We started our discussion on Customer Focus last month with a general discussion about what it means to be ‘customer focused’, and how this term is overused and misunderstood in business. Everyone claims to be ‘customer focused’, yet customer loyalty is at its lowest point in years, complaints are higher than ever before, and almost…
How to be a Business Mensch
Even though this article has a “How to” in the title, it’s more of a rant than a guide. I’m really disgusted by the lack of courtesy and humanity in the business world these days: urgent messages ignored… favors never acknowledged… passive-aggressive behavior in the conference room… promises broken… I’m sure you can add your…
How to Change People
The one question I am asked more frequently than any other is, “How can you get people to change?” Many managers and business owners I talk to seem to be stumped by this question. They feel that people often resist change in order to keep things status quo, which is often motivated by fear of change. While…
The jumbo jet faces a make or break year at Boeing, Airbus
Reuters reports on the jumbo jet, which for many years have been known as the workhorse of modern air travel, could now be close to ‘running out of runway’. Due to a slump in sales of the jets, questions are being raised over how long manufacturers will be able to sustain production. It has also fueled internal…