Change management (sometimes abbreviated as CM) is a collective term for all approaches to prepare, support, and help individuals, teams, and organizations in making organizational change. It includes methods that redirect or redefine the use of resources, business process, budget allocations, or other modes of operation that significantly change a company or organization.
I know a successful global corporation where the Employee Engagement scores consistently range between 20 to 30 percent, and sometimes reach 40. Whatever new training or policies they institute, Engagement stays stuck. However, one division has Engagement scores in the 90s. No one elsewhere understands, even when it is explained to them. What’s present in the one division that’s…
Transformation efforts fail due to many reasons. Usually there’s a lack of urgency, or executives underestimate the power of resistance or are just too complacent. The bottom line is that most CEOs fail to master change-agent skills. The 21st Century is proving to be a turbulent, volatile era and chief executives who’ll successfully lead their organizations…
“When you’re through changing, you’re through.” – Bruce Barton (Early 20th Century Advertising Executive) Ahh, consultants!—purveyors of ideas, concepts and theoretical models. As I am considered a member of this distinguished fraternity, I realize that at times we create more problems than solutions. Take change, for example. Most clients want projects completed quickly at the lowest cost possible….
I grew up in Endicott, New York. Its claim to fame is being the birthplace of International Business Machines Corporation (IBM). In the mid-60’s through the mid-80’s, Washington Avenue (the main retail district) – also known simply as “The Ave” – was a-buzz with retail activities from family-owned retailers such as Burt’s (a department store) and Kline’s (a…
“Partyzanci transformacji”, published in the April 2011 issue of Eurologistics Magazine – in Polish. Download PDF “Guerilla Transformation” – Original article in English. Download PDF
The directive was clear, “You have a week to find a way to defuse our ‘process bombs.” This was the challenge put out by the new Vice President at a Fortune 200 company upon inheriting a business process fraught with delays and errors. It is amazing what a sense of urgency and an aggressive deadline will…
