The Outliers Inn; Harnessing Complexity

The Outliers Inn; Harnessing Complexity

Welcome to Episode 7 of the Outliers Inn podcast series- Harnessing Complexity Topic: Join us this month as we discuss the evolution of complexity in the modern business world with our guests George Danner and Trevor Hilder.   George describes a future where progressive firms embrace complexity rather than run away from it..  This future is  characterized by…

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United Airlines: A Quest to be less awful

Sure, it’s true that every airline has its own horror stories, with air travel in itself being riddled with opportunities for customer dissatisfaction. But United Airlines has outdone itself over the past 4 years in proving to be the leader of airline bloopers. These bloopers encompass almost all performance metrics, including delays, cancellations and mishandled…

Harvard Business Review

How Company Culture Shapes Employee Motivation

At a recent strategy meeting with the leaders of a Fortune-500 company, the word ā€œcultureā€ came up almost 30 times in just 1.5 hours. As most business leaders believe, a strong organizational culture is crucial to success, yet culture tends to feel like some magical force that can’t be controlled. As such, most executives manage it using pure intuition. By…

Harvard Business Review

Why and How to Build an In-House Consulting Team

In-house strategy and consulting groups are growing in popularity, supplementing and increasingly winning business from, many high-profile companies including Cisco, Google, IBM, Samsung, Siemens and Disney. But building an internal consulting group is an unprecedented endeavor for many companies. Harvard Business Reviews reports back on what has been learned about how to establish a successful internal…

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How Zappos Converts New Hires to Its Bizarre Office Culture

Amazon-owned shoe retailer that’s part of the Zappos family, Holocracy, is the largest and most famous business to embrace the philosophy that replaces the traditional top-down hierarchy with an autonomous alternative. But the transition over the last year and a half has by not been all smooth sailing. In fact, this philosophy has prompted more than 200 Holocracy employees…

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Battle joined: A battle between the world’s biggest defense companies

The Economist reports about a battle between three of the world’s biggest defense companies  – the outcome of which could reshape the aircraft industry altogether. Soon, the a big defense contract will be awarded by the US Air Force, to build 80-100 new long-range strike bombers at a cost of $550m each. The stakes could not be higher…