Jerry Shih – Operational Excellence Society https://opexsociety.org Thu, 10 Nov 2016 19:14:05 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://opexsociety.org/wp-content/uploads/2015/11/cropped-Opex-Favicon-512x512-32x32.png Jerry Shih – Operational Excellence Society https://opexsociety.org 32 32 ‘Soft Stuff’ has EVERYTHING to do with Bottom Line https://opexsociety.org/body-of-knowledge/soft-stuff-has-everything-to-do-with-bottom-line/ Thu, 02 Aug 2012 19:19:36 +0000 http://wpdev.xonitek.com:8080/?p=1224 This post ‘Soft Stuff’ has EVERYTHING to do with Bottom Line appeared first on Operational Excellence Society.

What separates an effective organization from an organization that just shifts from one management fad to another? Substance vs. Form. In a high-performance organization, one can never successfully sell the ‘soft stuff’, the latest management concepts, or the latest technology on their own merits. One has to make the connection to the financial bottom line. The...

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