Operational excellence is a mindset, not a methodology and needs redefining. We tend to think of operational excellence in terms of eliminating waste and standardizing the way we operate. We “lean” our processes and use six sigma approaches to drive how we operate. We also sometimes lean on these methodologies, and others, like crutches to...

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Innovations are commonly thought of as new and game-changing. However, many innovations are improvements on something that already exists. For every invention like the iPod or the television, there is also a faster car or a stronger material that is being produced. All of these are innovations. What’s more important than the type of innovation...

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