According to the BTOES Nov 2017 Operational Excellence survey, sustainability is the biggest focus area for Operational excellence in the coming year, how should this be achieved? Through a system based approach or through a human-centered focus? What do we mean by a human-centered focus for sustainability? There are several elements to a human based...

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The Problem As Covey said: “Begin with the end in mind” Why should this principle be applicable to the subject of sustainability when performing improvement projects under the Operational Excellence banner? What we see in deploying many projects across a variety of organisations is a lot of enthusiasm and energy for change at the start...

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