Transformation efforts fail due to many reasons. Usually there’s a lack of urgency, or executives underestimate the power of resistance or are just too complacent. The bottom line is that most CEOs fail to master change-agent skills. The 21st Century is proving to be a turbulent, volatile era and chief executives who’ll successfully lead their organizations...

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“When you’re through changing, you’re through.” – Bruce Barton (Early 20th Century Advertising Executive) Ahh, consultants!—purveyors of ideas, concepts and theoretical models. As I am considered a member of this distinguished fraternity, I realize that at times we create more problems than solutions. Take change, for example. Most clients want projects completed quickly at the lowest cost possible....

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Managers understand one important fact in today’s global economy: Businesses must perform at the highest standard and then continually improve just to be competitive. Great performance is becoming more and more valuable and hidden pockets of profit exist in every organization. High performance is considered a mystery that is rarely adequately explained. Getting people to...

This post Sitting on a Gold Mine: Uncovering Hidden Profit Centers appeared first on Operational Excellence Society.

In the opening scene of the legendary film Casablanca, an employee walks intently through the casino with a piece of paper in hand. The employee arrives at a table and reaches across to hand the paper to an unseen recipient. All the viewer can see is the recipient writing his signature authorizing a payment of 1,000...

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