A flowchart is an outline or schematic drawing of the process your team is trying to measure or improve. It can also be a picture of an ideal process that you would like to use. Process mapping with flowcharts can help people: Agree on the steps of a process and the order in which they occur See...

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An important aspect of total quality is the identification and control of all the sources of variation so that processes produce essentially the same result again and again. At a glance, a histogram is a tool that allows you to understand a variation that exists in a process. Although the histogram is essentially a bar...

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