Can we achieve operational excellence (minimize costs, maximize profits, continuously improve productivity and quality), at the same time do it ethically and legally? Should we? At the end of the year, I am retiring officially but intend to continue volunteer work like writing, helping young professionals, speaking at business events, and part-time consulting. As leader...

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There was a time when manufacturers talked about just-in-time deliveries of their production inputs (raw materials, components, supplies), then just-in-time-production or lean manufacturing. There is something missing in JIT and lean understanding which intimidates some manufacturers and service providers, and therefore causes them to “give up” without even trying. What do you mean, JIT? Several...

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What are we missing in the OpEx movement?  We have talked so much about the Six Sigma and lean thinking, and how the two, used together (not just one or the other) lead us to operational excellence.  Is respect for people the missing link? When I went to Kentucky, two decades ago, to study Lean...

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