Christine Wouters – Operational Excellence Society https://opexsociety.org Wed, 19 Oct 2016 18:38:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://opexsociety.org/wp-content/uploads/2015/11/cropped-Opex-Favicon-512x512-32x32.png Christine Wouters – Operational Excellence Society https://opexsociety.org 32 32 How metrics can drive bad behavior? https://opexsociety.org/body-of-knowledge/metrics-can-drive-bad-behavior/ Mon, 17 Oct 2016 14:54:33 +0000 https://opexsociety.org/?p=14074 This post How metrics can drive bad behavior? appeared first on Operational Excellence Society.

Abstract: We all establish once in a year the objectives for our employees in order to improve the overall company results continuously. Therefore metrics are identified which are measured during the year and which tell us how well our employees have been performing. However how sure are we that the overall company results are really...

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