Communication – Operational Excellence Society https://opexsociety.org Wed, 01 May 2024 20:01:26 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://opexsociety.org/wp-content/uploads/2015/11/cropped-Opex-Favicon-512x512-32x32.png Communication – Operational Excellence Society https://opexsociety.org 32 32 State of Readiness | Ben Guttmann; Author of “Simply Put” https://opexsociety.org/podcasts/state-of-readiness-ben-guttmann-author-of-simply-put/ Wed, 08 Nov 2023 14:42:33 +0000 https://opexsociety.org/?p=31103 This post State of Readiness | Ben Guttmann; Author of “Simply Put” appeared first on Operational Excellence Society.

Hello and welcome to another edition of State of Readiness. I am your host, Joseph Paris.My guest today is Ben Guttmann, Author of “Simply Put; Why Clear Messages Win―and How to Design Them.” We start the conversation going back to high school where Ben was fortunate enough to have attended a high school that had...

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Building Structurally Sound Communication https://opexsociety.org/body-of-knowledge/building-structurally-sound-communication/ Tue, 07 Nov 2023 16:34:28 +0000 https://opexsociety.org/?p=31062 This post Building Structurally Sound Communication appeared first on Operational Excellence Society.

When was the last time you played Jenga? Maybe you set it up with your kids on a rainy Sunday afternoon, or maybe you idly played it with friends at a brewery. Either way, after you built up this precarious tower of wooden blocks, you had one goal: to keep it from falling down. As...

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So you want to produce a podcast… https://opexsociety.org/body-of-knowledge/so-you-want-to-produce-a-podcast/ Tue, 27 Dec 2022 13:10:17 +0000 https://opexsociety.org/?p=29681 This post So you want to produce a podcast… appeared first on Operational Excellence Society.

I produce three podcasts.  What started as just a little bit more than a hobby has developed into a few platforms that serve a variety of interests; each unique from the other, but all related in that they are all about business and business goings-on. The longest-running podcast that I produce is “The Outliers Inn”...

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Effective Leaders Decide About Deciding https://opexsociety.org/body-of-knowledge/effective-leaders-decide-about-deciding/ Fri, 06 May 2022 15:30:00 +0000 https://opexsociety.org/?p=27078 This post Effective Leaders Decide About Deciding appeared first on Operational Excellence Society.

Every leader should design and communicate how they want to make decisions. Making it clear what you care about, what you need to know about, and what you’re tasking others to move on will help minimize confusion about who should be making which decisions. It also helps clarify when you as the leader can be...

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Critical Thinking Is About Asking Better Questions https://opexsociety.org/body-of-knowledge/critical-thinking-is-about-asking-better-questions/ Wed, 30 Mar 2022 11:47:00 +0000 https://opexsociety.org/?p=26871 This post Critical Thinking Is About Asking Better Questions appeared first on Operational Excellence Society.

Summary.   Critical thinking is the ability to analyze and effectively break down an issue in order to make a decision or find a solution. At the heart of critical thinking is the ability to formulate deep, different, and effective questions. For effective questioning, start by holding your hypotheses loosely. Be willing to fundamentally reconsider your initial...

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How to Get Others to Adopt Your Recommendation https://opexsociety.org/thought-food/how-to-get-others-to-adopt-your-recommendation/ Fri, 11 Feb 2022 17:20:00 +0000 https://opexsociety.org/?p=20837 This post How to Get Others to Adopt Your Recommendation appeared first on Operational Excellence Society.

As my company grew, I’d periodically be accused of making decisions slowly. I couldn’t figure out why, until one day it dawned on me: While employees thought they were asking me to weigh in on a choice that had to be made, I thought they were making small talk at the coffee machine. It wasn’t...

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5 Tips for Dealing with Meeting Overload https://opexsociety.org/body-of-knowledge/5-tips-for-dealing-with-meeting-overload/ Mon, 15 Nov 2021 15:08:00 +0000 https://opexsociety.org/?p=25809 This post 5 Tips for Dealing with Meeting Overload appeared first on Operational Excellence Society.

Cindy Solomon | The way we work Could this meeting have been an email? The phenomenon of “calendar creep,” where meetings completely take over your work days, is wasting time, energy and productivity — but you can take back control. Leadership expert Cindy Solomon shares her five tips for clearing up your schedule and getting...

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On building a plane while flying it https://opexsociety.org/body-of-knowledge/on-building-a-plane-while-flying-it/ Fri, 06 Aug 2021 16:16:00 +0000 https://opexsociety.org/?p=25195 This post On building a plane while flying it appeared first on Operational Excellence Society.

“Building a plane while flying it” or some variation has been used to describe situations in education (2011), education (2016). education (2017), health care, medicine, ride-hailing startups, business strategy, even fluffier business stories, and…this. And long before earning broad criticism for its use in tech, the phrase was vividly illustrated in an ad for Electronic Data Systems (EDS) that has since been appropriated for all...

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Good Leadership Is About Asking Good Questions https://opexsociety.org/body-of-knowledge/good-leadership-is-about-asking-good-questions/ Mon, 22 Mar 2021 10:45:00 +0000 https://opexsociety.org/?p=23434 This post Good Leadership Is About Asking Good Questions appeared first on Operational Excellence Society.

Leaders today need to revisit an overlooked skill: asking questions. In my 40 years as an executive and advisor in Silicon Valley, I’ve often seen leaders assume that people look to them for answers — bold assertions that build people’s confidence in their competence. But in reality, that kind of approach erodes trust, especially at...

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Human Communication in the Digital Workspace https://opexsociety.org/body-of-knowledge/human-communication-in-the-digital-workspace/ Thu, 28 Jan 2021 12:43:24 +0000 https://opexsociety.org/?p=23399 This post Human Communication in the Digital Workspace appeared first on Operational Excellence Society.

The effects of the global pandemic have been transformative on a scale and in a way not seen in most people’s lifetimes.  Perhaps the most dramatic transformation is how quickly society, as a whole, has moved from engaging in close proximity to one another to being more distant; heavily relying on telephony and digitalization in...

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How your brain responds to stories https://opexsociety.org/body-of-knowledge/how-your-brain-responds-to-stories/ Mon, 25 Jan 2021 17:05:04 +0000 https://opexsociety.org/?p=23349 This post How your brain responds to stories appeared first on Operational Excellence Society.

How do the world’s best leaders and visionaries earn trust? They don’t just present data — they also tell great stories. Leadership consultant Karen Eber demystifies what makes for effective storytelling and explains how anyone can harness it to create empathy and inspire action. Click to listen to Ted Talk…

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Outliers Inn; Lady’s Night https://opexsociety.org/body-of-knowledge/outliers-inn-ladys-night/ Tue, 18 Aug 2020 17:45:58 +0000 https://opexsociety.org/?p=22591 This post Outliers Inn; Lady’s Night appeared first on Operational Excellence Society.

Topic:  Okay, the notion was noble, but the presentation might have been better.  If this was an episode of Master Chef with Antlerboy and JP being the wanna-be cooks, we would certainly have presented a repulsive-looking dish, but it tasted darn good. So here’s the story;  Antlerboy and JP had noticed that all of the...

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Never let a serious crisis go to waste https://opexsociety.org/body-of-knowledge/never-let-a-serious-crisis-go-to-waste/ Mon, 30 Mar 2020 13:45:54 +0000 https://opexsociety.org/?p=21943 This post Never let a serious crisis go to waste appeared first on Operational Excellence Society.

In an interview with the Wall Street Journal on November 19,2008, Rahm Emanuel was quoted as saying; “You never want a serious crisis to go to waste.  And what I mean by that [is] it’s an opportunity to do things that you think you could not before.” He was referring to the crisis that was...

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Virtual Meetings Don’t Have to Be a Bore https://opexsociety.org/thought-food/virtual-meetings-dont-have-to-be-a-bore/ Mon, 23 Mar 2020 14:42:05 +0000 https://opexsociety.org/?p=21907 This post Virtual Meetings Don’t Have to Be a Bore appeared first on Operational Excellence Society.

As working from home become part of a new normal and social distancing is something the world has to learn to practice, virtual meetings are replacing physical meetings in every business of every kind. It could be said that virtual meetings can be painfully boring but, at as Andy Molinsky, writing the Harvard Business Review...

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State of Readiness; Dr. Cynthia J. Young, Leidos https://opexsociety.org/podcasts/state-of-readiness-dr-cynthia-j-young-leidos/ Tue, 03 Mar 2020 06:29:04 +0000 https://opexsociety.org/?p=21882 This post State of Readiness; Dr. Cynthia J. Young, Leidos appeared first on Operational Excellence Society.

Cindy is as self-made a person as anyone I have ever met.  After graduating high school and not having any particular skills that were as yet discovered nor the grades or money to get into University, she joined the United States Navy as an enlisted person.  Perhaps she knew, and it’s just as likely she...

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Reading is fundamental, but comprehension is important too https://opexsociety.org/body-of-knowledge/reading-is-fundamental-but-comprehension-is-important-too/ Tue, 24 Sep 2019 17:11:20 +0000 https://opexsociety.org/?p=21278 This post Reading is fundamental, but comprehension is important too appeared first on Operational Excellence Society.

The art of debate has devolved.  No longer is it used as a tool of discovery, understanding, reconciliation, and progress.  Today, it is a tool used to beat one another into submission – with the wholesale surrender of the beliefs and values held by one party over the other being the goal. What’s worse, the...

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Emotional Intelligence Materials https://opexsociety.org/thought-food/emotional-intelligence-materials/ Mon, 26 Aug 2019 16:35:39 +0000 https://opexsociety.org/?p=21183 This post Emotional Intelligence Materials appeared first on Operational Excellence Society.

I took a break from writing in August so that I could develop and refine a new Masterclass and Workshop for Emotional Intelligence (sometimes referred to as EQ).  Among the reference books that I used was “The Emotional Intelligence Quick Book“.  Written by Travis Bradberry and Jean Greaves, it was one of the first books...

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The Outliers Inn; Leftovers, obvious problems, and frustrations https://opexsociety.org/podcasts/the-outliers-inn-episode-41-leftovers-obvious-problems-and-frustrations/ Fri, 16 Aug 2019 19:00:53 +0000 https://opexsociety.org/?p=21245 This post The Outliers Inn; Leftovers, obvious problems, and frustrations appeared first on Operational Excellence Society.

Topic: Business Owners get the leftovers and – unrelated – how it sucks to get old and looking for a job. The issue has been settled.  The Outliers Inn will no longer take reservations, but rely solely on walk-ins.  From this day forth, we will rely on the eccentricity of our audience and their eclectic interests,...

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The Language of Lean https://opexsociety.org/body-of-knowledge/the-language-of-lean/ Mon, 15 Jul 2019 10:00:59 +0000 https://opexsociety.org/?p=21044 This post The Language of Lean appeared first on Operational Excellence Society.

One of the frequent criticisms that Lean Practitioners face in teaching Lean Thinking and its Leadership is that the language used can be confusing or exclusive. Whilst terms such as Kaizen and Kanban might have become well established across industry and geography, terms such as Kamishibai, Kaikaku and Yamazumi (please see the end of the...

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The Secret to Leading Organizational Change Is Empathy https://opexsociety.org/thought-food/the-secret-to-leading-organizational-change-is-empathy/ Mon, 24 Jun 2019 14:43:51 +0000 https://opexsociety.org/?p=20981 This post The Secret to Leading Organizational Change Is Empathy appeared first on Operational Excellence Society.

This article reveals the major changes that will affect every aspect of how a particular firm operates — from the services it offers to the structure of the organization.  As told from the perspective of a CEO and her executive team, the author asks them to think through their communication plan, and what was asked...

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A funny look at the unintended consequences of technology https://opexsociety.org/thought-food/a-funny-look-at-the-unintended-consequences-of-technology/ Wed, 28 Mar 2018 18:05:36 +0000 https://opexsociety.org/?p=18767 This post A funny look at the unintended consequences of technology appeared first on Operational Excellence Society.

Radio and TV veteran, Chuck Nice has a real passion for science communication and comedy – and means that technology should work for us, but what happens when it doesn’t? In this entertaining TED Video, he explores the unintended consequences of technological advancement and human interaction — with hilarious results. Watch the video

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The Words Matter Movement https://opexsociety.org/body-of-knowledge/words-matter-movement/ Wed, 31 Jan 2018 12:00:23 +0000 https://opexsociety.org/?p=18566 This post The Words Matter Movement appeared first on Operational Excellence Society.

The Words Matter Movement involves being a practitioner of careful, thoughtful and deliberate positive communication. It is so easy to speak without thinking. To not genuinely listen and connect with people. When words are used in the wrong way it can be devastating. Words are container of power. So, how are you using yours? Words...

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How to build a company where the best ideas win https://opexsociety.org/thought-food/build-company-best-ideas-win-2/ Wed, 29 Nov 2017 13:44:15 +0000 https://opexsociety.org/?p=18401 This post How to build a company where the best ideas win appeared first on Operational Excellence Society.

What if you knew what your coworkers really thought about you and what they were really like? Ray Dalio makes the business case for using radical transparency and algorithmic decision-making to create an idea meritocracy where people can speak up and say what they really think – even calling out the boss is fair game....

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From inboxing to thought showers: how business bullshit took over https://opexsociety.org/thought-food/inboxing-thought-showers-business-bullshit-took/ Wed, 29 Nov 2017 13:23:44 +0000 https://opexsociety.org/?p=18394 This post From inboxing to thought showers: how business bullshit took over appeared first on Operational Excellence Society.

Let’s reconsider the power of words for a moment, as the Guardian challenges the phenomena of business bullshit. A certain amount of empty talk is certainly unavoidable when humans gather together in large groups, but the kind of bullshit through which we all have to wade every day is a remarkably recent creation, this articles states....

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The Outliers Inn; Communication and Leadership https://opexsociety.org/podcasts/outliers-inn-episode-18-communication-leadership/ Tue, 23 May 2017 16:04:33 +0000 https://opexsociety.org/?p=17685 This post The Outliers Inn; Communication and Leadership appeared first on Operational Excellence Society.

Welcome to Episode 18 of the Outliers Inn podcast: Communication and Leadership. Topic:  Join Antlerboy and JP as they speak with Phil Gerbyshak, an expert in communications.  Listen to the lively discussions on the critical importance of efficient and effective communication that is necessary for being a successful leader.  Listen to the importance of everyone knowing that...

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Adam Galinsky: How to speak up for yourself https://opexsociety.org/thought-food/adam-galinsky-speak/ Tue, 20 Dec 2016 09:55:58 +0000 https://opexsociety.org/?p=16667 This post Adam Galinsky: How to speak up for yourself appeared first on Operational Excellence Society.

Having received numerous national and international awards for his social improvement efforts, social psychologist Adam Galinsky teaches people all across the globe how to inspire others, speak up effectively, lead teams and negotiate successfully. He has also co-authored the critically acclaimed and best-selling book, Friend & Foe, which distills his two decades of research on leadership, negotiations, diversity,...

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5 ways to lead in an era of constant change https://opexsociety.org/thought-food/5-ways-lead-era-constant-change/ Tue, 15 Nov 2016 16:54:19 +0000 https://opexsociety.org/?p=15540 This post 5 ways to lead in an era of constant change appeared first on Operational Excellence Society.

Most people fear change in the workspace, because they tend to attach negative connotations . But who says it needs to be so hard? Organizational change expert Jim Hemerling practices smart ways to deal with, and grow from, the unavoidable and accelerating change transformations taking place at work. He means that adapting your business in today’s constantly-evolving world...

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Communicate your strategy – Like a Ninja https://opexsociety.org/body-of-knowledge/communicate-strategy-like-ninja/ Tue, 13 Sep 2016 15:22:55 +0000 https://opexsociety.org/?p=13102 This post Communicate your strategy – Like a Ninja appeared first on Operational Excellence Society.

How often have you faced issues in effectively communicating a well formulated strategy to the right stakeholders? Understanding organizations’ strategic plan by all who are involved in the execution is as important as optimally creating it. A well-orchestrated process must be in place to facilitate better understanding of the strategy and the specific roles to be...

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What is an operating model? https://opexsociety.org/body-of-knowledge/operating-model/ Thu, 12 May 2016 12:45:24 +0000 https://opexsociety.org/?p=11317 This post What is an operating model? appeared first on Operational Excellence Society.

Business language is full of jargon.   Even worse, much of the jargon means different things to different people.    And the place where these problems loom largest is around strategy and how it should be executed. The word strategy itself has many meanings.   The phrase strategic plan has even more interpretations.   Then there are words like...

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This is what happens when you reply to spam email… https://opexsociety.org/body-of-knowledge/this-is-what-happens-when-you-reply-to-spam-email/ Tue, 09 Feb 2016 08:37:12 +0000 https://opexsociety.org/?p=10854 This post This is what happens when you reply to spam email… appeared first on Operational Excellence Society.

You have won the lottery in Norway,  you have a long lost uncle in Lagos who has died, you have a long lost friend marooned in a foreign country and the favorite your bank account details need to be verified.  Yes, this is spam mail or junk mail and it clutters our inboxes and fills...

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