Complacency – (Satisfied: Self-satisfied, usually in an unreflective way and without being aware of possible dangers) What does a car, a business, or a person have in common?  I had never given it much thought until I recently went to start my car after work, which has 100,000 plus miles, and found that as soon as I...

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Budget business insanity in government, public and private sectors is said to be the practice of management trying to reduce cost this year while still using last year’s processes. Today, management “cure all(s)” to lagging performance and rising cost of service is to immediately cut staff, reduce service and acquire a new computerized business system....

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