Adrian Grant – Operational Excellence Society https://opexsociety.org Tue, 14 Mar 2017 11:05:43 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.1 https://opexsociety.org/wp-content/uploads/2015/11/cropped-Opex-Favicon-512x512-32x32.png Adrian Grant – Operational Excellence Society https://opexsociety.org 32 32 Lean Six Sigma helps reorganize, streamline front-to-back process for European bank https://opexsociety.org/body-of-knowledge/lean-six-sigma-helps-european-bank/ Mon, 13 Mar 2017 09:38:55 +0000 https://opexsociety.org/?p=17220 This post Lean Six Sigma helps reorganize, streamline front-to-back process for European bank appeared first on Operational Excellence Society.

In 50 Words or Less: A European investment bank wanted to improve its cash payment process to reduce errors and delays, and ultimately improve customer service. The bank used lean Six Sigma to uncover rework, as well as unnecessary and duplicative actions, to realign activities from its front offices to operations and back offices. BACKGROUND:...

This post Lean Six Sigma helps reorganize, streamline front-to-back process for European bank appeared first on Operational Excellence Society.

]]>