Summary. As they strive to make their supply chains more resilient, global companies are grappling with two challenges: the difficulty in discerning potential sources and the extended time required to find, vet, and onboard new suppliers. Companies such as Walmart, Tyson Foods, Koch Industries, Maersk, Siemens, and Unilever are using AI tools to swiftly find...

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New systems can learn autonomously and make complex judgments. Leaders need to understand these “autosapient” agents and how to work with them. Summary. AI has been subtly influencing us for years, but a new generation of vastly more capable technology is now emerging. These systems, the authors write, aren’t just tools. They’re actors that increasingly...

This post Leading in a World Where AI Wields Power of Its Own appeared first on Operational Excellence Society.

A framework for navigating the worst of what AI, quantum computing, and other new technologies could create. Summary: Next-generation technologies are poised to cause society-shaking shifts at unprecedented speed and scale. Generative AI, quantum computing, blockchain, and other technologies present novel ethical problems that “business as usual” just can’t handle. To meet these challenges, leaders...

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Summary.   Modern work is inherently project-based and collaborative. We are all project managers to some extent. From film directors and restaurant owners to lawyers and accountants, many professions involve managing projects. For everyone, not just project managers, mastering timeboxing can be a gateway to bridging the gap between intention and execution. You’re probably already timeboxing, at...

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Do you feel like you have a strong sense of purpose guiding your career aspirations? Purpose can be defined as an overarching intention that is personally meaningful to you and of consequence to the world beyond yourself. Your purpose can help you organize your life, give you a clear direction, and motivate you — especially when you encounter life’s inevitable...

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Summary.   Some customer service experiences are simple and can be automated. But others, particularly those that involve challenging and complex customer needs, often require creative solutions by frontline employees. In these situations, should employees be empowered to break rules and protocols in order to come to a satisfactory conclusion? Research suggests that certain situations can benefit...

This post Should You Let Employees Break the Rules to Make Customers Happy? appeared first on Operational Excellence Society.

Summary.   An outdated way of thinking about peak performance is: “maximum effort = maximum results.” But research shows that it doesn’t actually work that way in reality. Here’s what actually works: The 85% rule, which counterintuitively suggests that to reach maximum output, you need to refrain from giving maximum effort. Operating at 100% effort all of...

This post To Build a Top-Performing Team, Ask for 85% Effort appeared first on Operational Excellence Society.

Five smart moves that will help, by Peter Cappelli Summary. Complaints against Human Resources (HR), which are nothing new, have a cyclical quality. They’re driven largely by the business context. When companies are struggling with labor issues, HR is seen as a valued leadership partner. When things are smoother all around, managers wonder what the function...

This post Why We Love to Hate HR… and What HR Can Do About It appeared first on Operational Excellence Society.

Summary. The pursuit of individual productivity is healthy and worthwhile. However, unless you work independently outside of an organization, the benefits of most “tricks” will be limited. To make a real impact on performance, you have to work at the system level. The author recommends four ways to improve productivity and efficiency by making changes...

This post Productivity Is About Your Systems, Not Your People appeared first on Operational Excellence Society.

The case for—and against—digital employees Summary. All companies want to provide their customers with richer and more engaging experiences. The challenge is how to scale the experiences in a way that does not depersonalize or commodify them. Enter the digital human. Rapid progress in computer graphics, coupled with advances in AI, is putting humanlike faces...

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Summary.   Perfectionism is often driven by striving for excellence, but it can be self-sabotaging. There are three big mistakes that tend to kill perfectionists’ productivity. First, they are often unable to designate any decision as unimportant which prevents them from quick action or delegation. Second, they feel morally obligated to overdeliver. Third, they rigidly cling to...

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Summary.   Visionary leadership is widely seen as key to strategic change. That’s because visionary leadership does not just set the strategic direction — it tells a story about why the change is worth pursuing and inspires people to embrace the change. But research finds that the positive impact of visionary leadership breaks down when middle managers...

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Summary.   Surveys are a pain to complete and, as a result, most people don’t invest much thought in filling them in, which means the information they give is low-quality and unlikely to provide strategic insight.  Talking to customers and asking open-ended questions yields better results and in most cases your managers will not need to conduct...

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Summary.   In a recent survey of 100 productivity hacks, timeboxing — migrating to-do lists into calendars — was ranked the most useful. Timeboxing can give you a much greater sense of control over your workday. You decide what to do and when to do it, block out all distractions for that timeboxed period, and get it...

This post How Timeboxing Works and Why It Will Make You More Productive appeared first on Operational Excellence Society.

Summary: In decades past, executives were usually taught to practice command-and-control leadership. Today they’re often advised to be more nimble, more adaptive, and less controlling. The truth is that most executives need to be able to move back and forth between those two leadership styles. This article looks at seven tensions that executives need to...

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Summary.   Toyota has fared better than many of its competitors in riding out the supply chain disruptions of recent years. But focusing on how Toyota had stockpiled semiconductors and the problems of other manufacturers, some observers jumped to the conclusion that the era of the vaunted Toyota Production System was over. Not the case, say Toyota...

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Summary. Although it sounds cliché, the world really is a more volatile place than it used to be. That’s because the drivers of uncertainty are more intense — there are more and more change vectors affecting outcomes and these vectors are more and more inter-related. The range of likely outcomes five and 10 years has...

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Summary.   To prevent holding a meeting in which participants are unprepared, veer off-track, or waste the team’s time, you should create an effective meeting agenda that sets clear expectations for what needs to occur before and during the meeting. Seek input from your team members to ensure the agenda reflects their needs and keeps them engaged....

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Summary. The highest-performing teams have one thing in common: psychological safety — the belief that you won’t be punished when you make a mistake. Studies show that psychological safety allows for moderate risk-taking, speaking your mind, creativity, and sticking your neck out without fear of having it cut off — just the types of behavior...

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Summary. Not only is the majority of training in today’s companies ineffective, but the purpose, timing, and content of training is flawed. Want to see eyes glaze over quicker than you can finish this sentence? Mandate that busy employees attend a training session on “business writing skills”, or “conflict resolution”, or some other such course with...

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Research shows that different eras call for different approaches. Summary: Two decades ago, extensive research led Nohria, the former dean of Harvard Business School, to conclude that the hallmark of great leadership is the ability to adapt to the times. Today, he says, we’re in a period of significant change, thanks to global events, governmental...

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Summary.   At some point in your career, even if you’re not in sales, you’re going to have to sell something — whether it’s your idea, your team, or yourself. Here are some strategies for improving your sales skills. Do your homework. Put yourself in the shoes of your customer. Ask: What business problem does he need solved? Plan and...

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Summary. Three out of every five companies rate their organization as weak on strategy execution. When you dig into the potential barriers to implementation, there is a general lack of understanding of the various factors at play, resulting in the inevitable managerial justifications — “poor leadership,” “inadequate talent,” “lack of process excellence,” etc. This article...

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Summary.   While no one can perfectly predict how a new job will turn out, staying alert to potential red flags during the interview process can help weed out sub-optimal employment options. Being observant in your interviews as well as attuned to how the process is managed, asking good follow-up questions, and doing your due diligence can...

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Summary; Public speaking. Attending a networking event. Confronting a coworker. These are uncomfortable tasks, but sometimes need to be performed for us to grow professionally. So how do you move out of your comfort zone? It’s simple: be honest about your excuses; recognize your strengths and take advantage of them; and finally, jump in. If...

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Summary.   Critical thinking is the ability to analyze and effectively break down an issue in order to make a decision or find a solution. At the heart of critical thinking is the ability to formulate deep, different, and effective questions. For effective questioning, start by holding your hypotheses loosely. Be willing to fundamentally reconsider your initial...

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Summary.   Setting resolutions often feels like a pointless exercise — something we do at the beginning of each year only to then feel guilty by February. The pandemic has only made the practice feel more helpless. Why even attempt to set resolutions when you have no idea what will transpire in the coming months? The author explains...

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Summary.   To understand how profitable a business is, many leaders look at profit margin, which measures the total amount by which revenue from sales exceeds costs. But if you want to understand how a specific product contributes to the company’s profit, you need to look at contribution margin, which is the leftover revenue when you deduct the...

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Summary.   Midsize companies have weaknesses when it comes to addressing the talent issues they face — but they also have critical strengths. The authors present three steps leaders can take to leverage those strengths and prevail in the toughest talent market in memory. First, they should identify and prioritize exactly which talent they’re lacking — the...

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by Michael E. Porter From the Magazine (November-December 1998) Now that companies can source capital, goods, information, and technology from around the world, often with the click of a mouse, much of the conventional wisdom about how companies and nations compete needs to be overhauled. In theory, more open global markets and faster transportation and communication...

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